Shipping, delivery, and in-store pickup

At Ultima, we know you can't wait for your new e-bike. That's why we've optimized every step of our logistics to ensure fast, secure, and transparent delivery, directly from our European hub to your door.

Processing and shipping times

Once your order is confirmed, our logistics team carefully prepares your bike. Preparation time:

Allow 1 to 10 business days for the preparation of your order in our warehouse, depending on product availability.

As soon as your bike is ready, you will receive a confirmation email with your tracking number.

Estimated delivery time after shipping:

  • Metropolitan France: 3 to 5 business days.
  • European Union: 5 to 7 business days.

Note: Delays may vary slightly during peak seasons or new model launches.

Tracking your order

Transparency is at the heart of our commitment. As soon as your bike is shipped, you receive a personalized tracking link allowing you to know the real-time location of your package.

You will be notified by email or SMS at each key stage, particularly when the carrier contacts you to arrange a delivery slot.

You can also track all stages of your order from your customer account.

Receiving Your Bike

Our bikes are shipped in reinforced and eco-designed packaging, specially designed to protect your bike and its accessories during transport.

  • Presence required: Delivery is by appointment. Your presence is essential to receive the package.
  • Verification: We strongly recommend checking the condition of the packaging in the presence of the delivery person. If you notice any visible damage to the box, please report it immediately to the carrier and refuse the package if necessary.
  • Signature: A signature will be requested to confirm receipt of the order.

Unboxing and First Startup

Your Ultima bike comes 90% pre-assembled.

  1. Carefully open the box and remove the protective packaging.
  2. Attach the front wheel, handlebars, and pedals (the necessary tools are included in the box).
  3. Activate your battery (and make final adjustments via the Ultima app).

An illustrated assembly guide and a tutorial video are available on the bike pages as well as on our dedicated Support page.

Delivery charges

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In-store pickup (Click & Collect)

Do you prefer to avoid shipping costs or want to pick up your bike quickly near you? Take advantage of our network of Ultima Mobility partner retailers to pick up your order directly in-store.

How does it work?

  1. Select your dealer: When placing your order on our website, choose the "In-store pickup" option and select the partner dealer closest to your home from the list provided.
  2. Order preparation: We ship your bike directly to the chosen dealer. As soon as it is received and pre-assembled by us, you will receive a notification (email or SMS) confirming that your bike is ready.
  3. In-store pickup: Go to the store with your order confirmation and an ID. Our partner will carry out the final check of the bike with you and make ergonomic adjustments (saddle height, handlebars) before handing it over to you.

Benefits of in-store pickup:

  • Free delivery: No shipping costs will be charged.
  • Expert support: Benefit from the advice of our approved resellers for optimal initial setup.
  • Speed: Ideal if you live near a partner distribution hub.

Note: In-store availability times may vary from 24 to 48 hours compared to home delivery, to allow the reseller to carry out the final quality control.

Find a reseller: Consult our interactive map to locate the nearest partner point of sale.

List of stores

Frequently Asked Questions

A question about your delivery?
Our customer service, based in France, is available from Monday to Friday, 9am to 6pm.

Do you deliver to the French overseas territories?

Currently, we only deliver to mainland France and the European Union.

Can I change the shipping address after ordering?

Yes, as long as your order has not been shipped. Contact us immediately via our Contact page with your order number. Once the package is in transit, changes will depend on the carrier's capabilities.

What happens if I'm not home for delivery?

The carrier will leave a delivery notice and contact you again to arrange a new delivery slot or a secure pick-up point.