FAQs

Ultima bikes are delivered within 10 to 30 days depending on the model, chosen options, and stock availability; each bike is prepared in our workshop before shipping to guarantee quality and safety, and the estimated date is displayed during checkout.

We mainly deliver to France and Europe; shipments to other countries may be offered on a case-by-case basis, with any customs duties and local taxes to be paid by the recipient.

Accessories are sent via standard parcel carriers; bikes and cargo bikes are shipped by specialized carriers with appointments if necessary, to ensure careful delivery adapted to the volume of the products.

As soon as your order is shipped, you will receive an email containing a tracking number: use this number to track the package via the carrier's website or from your customer area.

Address changes and cancellations are only possible before shipping — contact support immediately to try and intervene before the package is dispatched.

Report the issue to support within 7 days of delivery; we will open an investigation with the carrier and, depending on the outcome, offer a replacement, repair, or refund.

Choose the model and options, add desired accessories, select the payment or financing method, then confirm; you will receive a summary email with the next steps.

Cancellation is only possible before shipment; if the order has already been shipped, you will need to await its arrival and initiate a return procedure.

Returns are accepted within 14 to 30 days depending on the product category (indicated on the product page) if the item is new, complete, and in its original packaging; personalized products and certain consumables may be excluded.

Request authorization via your customer account or support; we provide the address and packaging instructions; keep the return tracking number.

Once received and inspected, the refund is issued within 7-14 business days to the original payment method; return shipping costs are the customer's responsibility unless an error or defect is found.

We assess the defect and propose the appropriate solution: workshop repair, part replacement, or full replacement if necessary, in accordance with the warranty conditions.

We accept major credit cards (Visa, MasterCard), bank transfers, and certain e-wallets depending on the country; available options are shown at checkout.

Yes: we offer instalment payments via a financial partner on some models, with a decision usually made within 24–72 hours of the application.

Leasing = long-term rental with monthly payments and, depending on the offer, a purchase option at the end of the contract; available for certain ranges and particularly suitable for professionals.

Yes: all payments are processed by secure providers with SSL/TLS encryption; we do not store card data on our servers except via a tokenization solution from the provider.

Bicycles come with a manufacturer's warranty (generally 2 years) covering manufacturing defects; normal wear and tear, accidental damage, and misuse may be excluded unless extended.

The warranty period for pedals on ultima electric bikes is 2 years.

Yes, provided that the warranty period is still active for your electric bike or frame.

Contact support with your proof of purchase and a description of the problem; we will diagnose the issue remotely and then arrange for in-shop service or return if necessary.

A quote is provided after diagnosis; you approve the repair and we use original or compatible parts; lead times vary depending on parts availability.

Regularly check tire pressure, tighten fasteners, lubricate the drivetrain, and keep your bike's firmware updated via the app for optimal performance and safety.

Yes, this service will soon be available online, and we also plan to offer an ULTIMA Care service.

Yes, we offer volume pricing, dedicated maintenance contracts, connected fleet management, and leasing solutions to facilitate deployment and daily operations.

Some formulas include maintenance and support; the terms (frequency, SLA, parts) are defined in the contract according to the volume and needs of the client.

The only way to develop a sustainable electric bicycle market is to develop smart concepts, offering attractive European value and agile, optimized production.

We therefore studied several manufacturing solutions, notably technologies from the automotive industry, and here are our main conclusions.

The main asset of ULTIMA electric bicycles lies in the use of an innovative, lightweight, state-of-the-art injected frame, allowing ULTIMA to exploit automotive industry technologies and access available injection capacity.

Yes, several options are available to you for upgrading or repairing your electric bike:

• You can contact our ULTIMA factory for new spare parts compatible with our models.
• You can also join the ULTIMA community on Facebook to look for used parts or advice on how to upgrade your own electric bike.

Yes: demonstrations and trials can be arranged in our showroom or at partner events; contact support to book a trial.

Our models include anti-theft features (alarm, geolocation) and dedicated insurance options are available to cover theft and vandalism; in case of an incident, contact support to activate the procedures.

By checking that it has been registered with its unique bike code (Bicy-code).